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The Contact Lens Store: Frequently Asked Questions

Listed below are our Frequently Asked Questions. Please click on the question to view the answer, to close the answer, simply click on "close". If you have a question that has not been addressed here please see the "Contact Us" page and send us an email or give us a call - we´re here to help.

Acuvue TruEye Product Recall Answer
Can children wear contact lenses ? Answer
Can I go swimming or surfing with contact lenses? Answer
Can people who normally wear Bifocal or Progressive Lenses wear contact lenses ? Answer
I wear extended wear contact lenses (Pure Vision / Biofinity / Night and Day) why is it so important that I visit my Optometrist every year? Answer
I would like to use a different type of lenses from the ones that my Optometrist recommended. Answer
If I’m in a Health Fund how do I make a claim? Close
When we send you your contact lenses we will include a receipt that features health fund codes for the contact lenses that you have purchased. Simply send this receipt to your fund for them to process and provide you with your rebate. Many health funds require a copy of your current contact lens prescription prior to processing your claim so it’s a good idea to include a copy of this with your receipt when claiming

My prescription is over 24 month old can you supply me with contact lenses? Answer
What happens if I wear my lenses for longer than the intended time? Answer
What should I do if my eyes are blurry, sore, red, dry, watery, or have a discharge when I wear my Contact Lenses or after I take them out? Answer
Why do I need to see my Optometrist regularly? Answer