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The Contact Lens Store: Frequently Asked Questions

Listed below are our Frequently Asked Questions. Please click on the question to view the answer, to close the answer, simply click on "close". If you have a question that has not been addressed here please see the "Contact Us" page and send us an email or give us a call - we´re here to help.

Acuvue TruEye Product Recall Answer
Can children wear contact lenses ? Answer
Can I go swimming or surfing with contact lenses? Answer
Can people who normally wear Bifocal or Progressive Lenses wear contact lenses ? Answer
I wear extended wear contact lenses (Pure Vision / Biofinity / Night and Day) why is it so important that I visit my Optometrist every year? Answer
I would like to use a different type of lenses from the ones that my Optometrist recommended. Answer
If I’m in a Health Fund how do I make a claim? Answer
My prescription is over 24 month old can you supply me with contact lenses? Close
Unfortunately your prescription is no longer valid and we cannot supply you. If you wish to continue to wear contact lenses you will need to see your Optometrist for a new prescription. Often this consultation is free if you have a Medicare Card. When booking an appointment with your Optometrist let them know that you require a contact lens prescription, as often your spectacle prescription can be slightly different.

What happens if I wear my lenses for longer than the intended time? Answer
What should I do if my eyes are blurry, sore, red, dry, watery, or have a discharge when I wear my Contact Lenses or after I take them out? Answer
Why do I need to see my Optometrist regularly? Answer