Reviews

I have been using this service for contact lenses for 2 plus years. They are one of the cheapest suppliers around and provide a very fast delivery service normally around 3 days I highly recommend them for value for money and excellent customer service and support.

Amazing customer service and delivery was very quick! Will definitely be ordering again!

Speedy service when I really needed it I came to Melbourne for a few of weeks and managed to bring an empty box with me, so needed lenses fast. Ordered on Friday, they were here on Monday.

Ordering from your selection of lenses was simple and I found the right one for me in no time. Payment was made and the handling time is very impressive. Where I used to wait days for shipment to dispatch with the previous provider. Lenses arrived within two days.

Appreciate the prompt delivery

The team behind this site were quick and efficient. I needed an emergency box of contacts, I ordered Thursday morning and they arrived on Friday. I was so surprised ! So glad I found this website .

Wonderful - The service from contactlens.com.au was exceptional, I ordered my lenses one day & they were delivered the next day… amazing services. Big Thanks.

My contact lenses came the next day to Melbourne and the customer communication and support was great.

Sue was great to deal with. I needed help with my delivery and she went above and beyond. Highly recommend.

Not Kidding when they say express delivery. Arrived in Canberra mid morning the next day. Absolute life savers

I found this service to be so easy and the delivery so quick. I have used other services but this web site was so easy to navigate and the speed of the delivery was exceptional I will definitely be back.

Ordering was a breeze and my lenses were delivered in 2 working days from 2 huge states away from my home. Pretty amazing service.

Great service Very efficient service - quick dispatch and good communication

GREAT SERVICE AND SPEEDY! It's my first time using this company and loved how quick they were - pretty much the next day. Lenses are great too.

Great Customer Service Needed some contacts for an event and my usual stock was on back order. Sue went above and beyond to call up another supplier and have them ship the parcel same day. Ended up receiving the contacts the next day and right on time for my event!!

Thank you. It was easy and fast delivery which is appreciated as I always seem to leave ordering new contacts to the last minute and usually desperate! Arrived in 1 day. Thank you

I didn’t realize I had run out of contact lenses. I found contact lens.com.au and placed an order at midday Friday - they were delivered by midday Monday! Exceptional service.

Have used many different online and in-store suppliers, including through my private health insurer's shop, but nothing compares to the service I received from Sue and the team - ordered lenses late Wednesday afternoon and they arrived in Adelaide on Friday morning! Unbelievable! Usually with the other suppliers I'd be waiting 1+ week with excuses as to why they still had not reached me! My only suggestion would be to provide the tracking number however if the service is always going to be this fast then I'm not too worried! I even rang Sue to say thank you! Looking forward to ordering all my lenses from you in future - never going back to the others!

Lifesavers! Quick & easy service delivering the goods within 2 days. Perfect for people like me who forget to re-order until it's too late!

Highly recommend this business The experience I had was second to none. Dee was outstanding, offering personalised service which was greatly appreciated. I love the lenses I purchased and will be back for more. I will be telling all my friends about this business so they too can experience what real customer service is. Thank you Dee!

I purchased my lenses online as i was in urgent need by knowing delivery might take time. Lucky enough courier went well and i got my order next day :) strongly recommended.

First time customer, will definitely return. Great communication. They sent me 2 sets of contacts absolutely free early as there was a slight delay on my order. Thanks again.

Great place to order contact lenses Very efficient - ordered in the morning, shipped same day and received 2 days later.

My experience exceeded my expectations, particularly fulfilment. You kind of expect a website to work - but it’s the speed of despatch, communication and delivery that counts. I couldn’t believe how quickly my lenses arrived. I shall be moving my business from a certain name brand.

Great Service, very quick turnaround First time ordering and exceeded my expectations. Was in desperate need of contacts and they arrived when they said they would along with continued communication via email including receipt allowing me to easily claim through my private health the same week! Thank you, will be sure to order again

Contact Order Great service and communication, thank you.

Amazing Service! 5/5!!! Customer support was extremely helpful, and my order was delivered MUCH faster than I expected. Will definitely purchase from contactlens.com.au again and will recommend!

Great service, got my lenses within a day!

Great Comms I was not expecting personalised updates but was very appreciative to receive emails with details on my order and its progress once the shipping details changed status each time.

Great service Called the supplier, made delivery happen that 2 other supplies said was not possible. Fantastic

Really easy to use website, and my package was delivered in 2 days. 10/10 would order my contacts from here again.

Exceptional Service - Ordered my contact lenses from them due to my local optometrist stuff up. Service was excellent but what I like the most it's the speedy delivery. I received it in 3 days! Very happy customer here. Thank you.

Got exactly what I ordered very quickly. Great correspondence from supplier

Good communication & competitive price. Happy with this service, would use again.

Great service I’ll order from here again, they went above and beyond to make sure I had my order before an event. Smooth ordering process and I highly recommend.

Great price and fast delivery Contactlens.com.au has great prices and incredibly fast delivery (I was surprised how fast the contacts came)! Ordering was simple and my order was fulfilled very quickly. Will be a return shopper!

Great service A very easy ordering process with fast delivery and great communication!

Excellent service and quick delivery Sue helped me to get my contacts quickly when I was let down by a previous supplier. Very helpful and I received the lenses even quicker than expected. Will use contactlens.com.au in the future!

Amazing service I ordered my multi focal lenses and had them delivered within days - other suppliers take weeks. I received regular updates regarding delivery and the personal touch from Sue just tops off the experience. I’ll definitely order my lenses here in future.

Arrived in time! After being let down by another company, Sue was incredibly helpful and made sure my order was available and processed quickly so my lenses arrived ASAP!

Thank you!! This was my first order with The Contact Lens store after seeing that my usual place of purchase was experiencing shipping delays. I was in desperate need of a refill before going on holiday for a week and searched for stores offering express shipping. Your customer service and quick delivery to regional Queensland will ensure that I definitely purchase from you again in the future. Thanks again, you saved me from wearing glasses for a week ??

Excellent value and service for money Efficient online ordering and prompt delivery

Great, very helpful and responsive. Fast postage.

Great customer service and great price. Very easy to place order and quick issue of the invoice for claiming health insurance. I'll definitely purchase again.

Excellent service and prices We appreciate the quality of service and experience we received. Ordering was easy, and we received our order in less time than expected.

fast shipping great service next day delivery. couldn't have asked for more. items as described. helpful service enquiry.

Easy-to-deal-with sales; next day delivery in Sydney; competitive prices for ACUVUE Oasys 1 day, user friendly website where information is straight forward, checked all the boxes. I will definitely use it again.

Excellent customer care and service. Streets ahead of the rest.

AMAZING SERVICE!! Needed new lenses urgently & thankfully received these within 1-2 days. Highly recommend.

Fantastic customer service Being a novice when it comes to contact lenses, I was so appreciative of the personalised support provided by Sue, who was super responsive and easy to deal with. She made sure that I ordered the correct lenses and they arrived in no time, a perfect fit !

I had been using a different store for my contact order. Long delivery times had put me off ordering again. I decided to give contactlens.com.au a try. Amazing service. My order was placed online and arrived so quickly I had the biggest smile. Make the switch to contactlens.com.au now. You will not regret it. i can't recommend them more highly.

Awesome customer service and great communication. Quick delivery, can’t fault them. Thanks so much.

Super Quick and easy The order process was really easy, order was confirmed immediately and received a couple of days later. Super easy, super simple and excellent customer service.

Great service Great communication when my original choice wasn't available, the phone call was very much appreciated! Contacts were a hit at the Halloween party.

Extremely fast delivery Great online ordering experience - shipped the same day and was emailed a copy of the receipt with relevant health fund details which I appreciate. Arrived perfectly.

I'm really happy with my experience using this service. From the time I ordered, to the time I received my contacts, the emails and SMSs that followed were reassuring and timely. My order turned up quickly and in good condition.

Well-priced, easy to order online, and super-fast shipping! I'm very impressed and will be back for my next round of contacts.

Had my astigmatism prescription in stock and my order was delivered to regional NSW in less than 2 days from placing order. I've found my new place to buy contacts!!

Stumbled across this company by accident having ordered daily contact lenses online over a month prior that did not turn up. I was down to my last set and needed them badly. Ordered them and sent a msg online saying I needed them urgently and they delivered. Think I’ve just found a new company to get my contacts through. Would definitely recommend

Had ordered contacts from another place and delivery kept getting delayed so I ordered on a Tuesday from here hoping to receive by Friday for a holiday. They arrived Thursday to regional nsw! Would recommend.

Great prices, always in stock, super fast shipping, love the reminders, couldn’t ask for anything more in the service!

Very straight forward, easy re-ordering process, timely reminders and prompt delivery.

Fantastic, easy to order and quickly delivered what more do you need.

I’ve seriously never had a better experience ordering contacts! Ordering was super easy, communication was excellent, and delivery was so fast - only 2 days! I love that this is an Aussie company. I will be ordering contacts ONLY from The Contact Lens Store from now on. So happy. Thank you so much!

Great website, so easy to order and received the delivery two days after ordering. Always use contactlens.com.au

So Impressive - I needed next day delivery to Melbourne and it really happened! Excellent communication by email as well.

Fantastic service - with regular updates of my order. Price was cheaper than a lot of other places to get contacts from. Will definitely be reordering again soon!!

So prompt and friendly service! I will shop here again.

Great customer experience I just wanted to say that I am very satisfied with your assistance. By updating me in advance about the out if stock issue and following up within the timeframe already goes a long way. You’re definitely looking after your customers. Keep it up! I will order again in the future.

Incredible I found a contact website saying fastest delivery in australia and when hit confirm on my order a received an email saying they will be delivered in 15days. I was so upset because I ran out and needed them asap. I asked for a refund and called contact lens.com.au to ask about delivery. I was welcomed by a lovely lady who said she normally keeps an eye on shipping personally and was very helpful. I placed my order on the Friday, feeling this was more of a business that cared for clients and to my surprise I received them within a couple of days. I will be back to use this company again.

Amazing! Great customer service and super fast shipping!

My first experience with Contactlens Excellent. Best prices around. Lenses arrived 2 days within ordering so i didn't run out. highly recommend. Even has a reminder notification for when I'm due to re-order

I have been using contactlens.com.au for over five years, and will continue to do so. Fast, efficient service and prompt, no BS replies on the rare occaisions that I have had to follow up with them about an order.

Great communication. Timely, reliable delivery. Recommend

So fast - I am delighted with my order from here, I’ve waited 1 month from another company and still not received my contacts, so thought I would try here. The order arrived in 2 days!! Will 100% be using you everytime I order now. Thank you!

I was pleasantly surprised at how quickly my lenses arrived . Turn around was less than 3 days and Sue was very kind to clarify questions about a receipt for my Health Insurance. Keeping you guys bookmarked for future purchases !

Have been purchasing from this business for a number of years and each time found it easy to order. Delivery is always fast. Customer Service is simply awesome

Ordered at 11.30am and the lenses were delivered within 24 hours. Given that it is less than 2 weeks to Christmas I was amazed. Thoroughly recommend!

Excellent service - You make re-ordering easy. Delivery time was good, and you kept in touch. I'm a happy customer!

10/10 recommend Excellent customer service, exceptionally fast service.

Great Service - Fast delivery, easy to use site, no hassles.

Great personalised service Super fast delivery Easy reordering and Friendly reminders to reorder I’m a happy repeat customer year after year .

Good quality, fast shipping. Great communication.

Fast, simple & efficient service for ordering our contact lens online whilst holidaying. Will definitely be accessing contactlens.com.au again!

Always prompt and reliable service. Delivered in days even when all my other parcels are stuck in transit. Fantastic.

It's like personalized service. They follow up with you - my Dailies Total One, I highly recommend, I made the switch from Acuvue. Contacts arrived on time.

It was a seamless transaction, super easy to order and extra fast postage, just fantastic. I highly recommend the company to anyone

Best service and great delivery time even during Covid

Ordered on Tuesday, they arrived Wednesday - toric lenses last place I ordered from , it was 4 weeks! You kept your service promise. You will have all my future orders

Super fast delivery, great communication and even delivered on a Saturday.

Very impressed with this site. The contact lenses I ordered were competitively priced and the processing & delivery was super fast! This will be my go-to for future purchases.

Great price for 90 day supply of Oasys and super fast delivery! Thanks.

Great prompt service and hassle free First time buying it with contactlens.com, and Sue has been really great . Called on Friday afternoon at after hours for urgent contact lense order, received a call back from her within 5 min to confirm stock. Received email on Monday to confirm it’s been shipped and received the following day. Could not feel happier . Unlike other supplier who was overpromising and did not deliver . Highly recommend.

So happy with my contact lens experience. The packages arrive so fast and the reminder emails are so good to help you re order or remind you that your running low. Really one of the smoothest online buying experiences.

So easy to re-order contacts from the re-order email sent out. Couple of clicks of the button and within a day or two the contacts are on the doorstep. Couldn’t be easier. Extremely happy with service provided.

It was easy to buy my contact lenses online. I got frequent updates on delivery, and they arrived within only a couple of days. I will be back!

Amazing service - Sue was very helpful and I was very impressed that I could call and be answered straight away!! Price was competitive also.

Super efficient. I had these contacts on my doorstep within 2 days of ordering. Coming from Qld and I live in SA

The service is so good. My mind was blown how fast the order was processed and delivered. Even after I stuffed up the order Sue managed to rectify it with just one call and I got the goods the next day. Seriously this is what good service is. Thank you Sue for being patient with me and the speed you processed my order. A very loyal customer here.

Easy & Efficient - Fastest re supply in the West!

Ordered on Friday and item was received on Monday. Was sent emails regarding the order progress. Reliable and would definitely order again.

So Quick!!! I ordered these on Monday and they arrived on Tuesday. I live in Sydney. Could not believe the speed in which these arrived. Thanks so much. :)

Unbeknownst to me my order had been misplaced by the courier. Sue got in touch with me before I was even expecting delivery to confirm I had not received the order, then promised to follow up on it. She kept me updated until she had ensured I had received the delivery a couple of days later. Blown away by the proactive service and care. Couldn’t recommend them enough. Well done!

Amazing! Easy to order and re-order. The best thing is Sue updates you on your delivery and when they’ve been delivered. 10/10 !

Running out of contacts is the worst. Use these guys and you have a new supply next business day......and that’s only if you happen to miss their reminders! Great service!

Cheapest price around for the Acuvue Multifocals, arrived in 3 days, other places I've had to wait 2 weeks sometimes

Ordered on Saturday, received on Tuesday. You can't ask for better service. Will buy from again.

I needed urgent delivery on contact lens before going on holiday. Sue kindly sent personal text and offered to send them to my destination. I declined anyway but she made sure it was marked urgent and I got them in time! Fastest delivery experienced, great prices and best customer service ever! Thank you!

Contact lens.com.au had the best price for my contacts and I was really impressed with the ease of ordering and very fast delivery. I would definitely recommend.

Sue was happy taking time talking to me and answering all my questions. After I put in the wrong order (100% my fault), she actually texted me and asked if I was sure as she remembered my prescription from memory and noticed the fault. 6 star customer service, prompt delivery.

GREAT SERVICE Service is always exceptional. Ordering process is easy. Deliveries are so quick. Highly recommend. :-)

The 5 stars is for the way Sue handled a disruption to the regular service the company provides, offering alternative solutions and constant updates is good customer service. Will remember this when ordering contacts in the future

First time I have order and honestly I can day I am so impressed with the excellent customer service and quality of lenses. One very satisfied customer will be purchasing again

Very impressed with the low price and speed of service. Received my contact lens in just two days, fastest supply of contact lenses from any supplier I have used to date.

Service from Sue was excellent during a busy period, 10/10 would shop there again

Would recommend contactlens.com.au without hesitation! Great service and incredibly quick delivery - I always get my contacts lenses within 48 hours at the longest. Thanks Sue and team.

The order was super easy and the price was by far the best I've found online and the goods arrived within 3 days of placing my order! Will definitely use you guys again!

Been wearing these for years, and they do the job. Got the contacts (which were the cheapest I could find in Aus) the day after I ordered them. Sue followed up with a personal message a week later to check I’d got them (the courier hadn’t marked them delivered). Having the store remember my script details for next time makes it so easy!

I have been purchasing from contactlens.com.au for many years now and have always had helpful service, fast shipping, and a great price. I would highly recommend them.

I’m very happy with the contact lenses. I’m particularly pleased to purchase them from contactlens.com.au as they are always friendly, helpful with any queries, competitive price-wise and immediately have the lenses delivered.

Easy and efficient. Communication is really good. Contact lens even tells me when my package has been delivered. Convenient if I'm not at home at the time! Updating my script was also easy too.

Sue sends me texts regarding my contacts and helps me reorder with ease! Even checked to make sure they arrived! Absolutely fantastic service! :)

I have ordered a couple of times now and both times have had such a seamless buying experience - Sue is super helpful and takes ownership the entire way, dispatch is quick and contacts are delivered within time frames! Refreshing to see such efficient and reliable service time and time again! Thank you!

I was desperate for my lenses as I was travelling overseas at the time. I thought I would just check and see if contactlens.com.au had them in stock and the level of customer service I received was over and above. SO helpful and I was communicated with on my order every step of the way.

Excellent Service, great communication and very happy with the products.

I am astound by the quality of customer service provided. absolutely fantastic. Sue has been so helpful with all my queries and she was so patient and polite. she also went out of her way to ensure that i am kept up to date as to when my lenses will be delivered. Highly recommended!

Fantastic, Sue helped me decide which contact lenses to buy, made sure they were in stock and emailed confirmation with me. Excellent customer service

I've had nothing but good experiences. Sue is a pleasure to deal with if you have any questions at all. Delivery is super fast which is great when you've left ordering a little late!

Fabulous have been using this service for many years now and have never experienced bad service. Speedy delivery and top quality products.

Sue and her team have helped with our families vision problems for years!! The service is super quick (usually arrive on our doorstep within 2 days!) and cost effective. When I have had problems we have chatted ( on the phone!!) and fixed them straight away. We are now second generation users - with thanks!

Excellent price, amazing customer service and delivered next day. Will order again for sure!

Fast delivery, had message to let me know when my order was despatched and another to say it had been delivered to the door at my house. Very Happy with Service.

I can’t fault this service, I made my order on a Thursday and received it by the following Tuesday. The same order was taking 4 weeks through OPSM and more expensive.

Fabulous service. Quick and efficient with a real person keeping an eye on things. I had a dreadful time with Vision Direct (it took 3 months to get a wrong order delivered and they then gave up leaving me with one box of lenses). Sue fixed an issue with AusPost before I even realised there was an issue.

Fast delivery. Goods arrived in excellent condition within 2 working days which and left as per the delivery instructions. Hassle free service.

’ve bought my contact lenses here for the past couple years. The prices are competitive, website is easy to navigate and shipping is fast. I get my private health insurance rebate with no issues. Service is flawless.

So reliable, so fast. Have not let me down on any occasion. Thankyou !

The process was easy and the staff were very informative and helpful. I will definitely be purchasing all my contacts thru contactlens.com.au from now on.

Each time I have ordered from contactlens.com.au my lenses have arrived promptly. The girls in the office are fantastic to deal with. Thanks girls!

Really appreciate you sending me a pair of free lenses to keep me going until mine were back in stock. Thankyou so much, great customer service.

Very helpful and efficient.

I've ordered from a few online suppliers and will now only be ordering from here. Super easy to order and the quickest delivery I've ever had!

Professional..easy and reliable

Highly recommended. I have used The Contact Lens Store for many years and have had excellent customer service from Sue and her team. The lenses are so much cheaper than anywhere else. This company provides a high standard of customer service....they do all they can to help at all times. Deliveries are so prompt and they arrive on my doorstep in one or two days. I would not buy my lenses from anywhere else. Excellent service all round.

Sue was extraordinarily helpful in sourcing the specific contact lenses I needed and then mailing them overseas to me without a delay. Her replies we're always prompt and efficient, allowing us to easily coordinate what could have been a complicated international shipping situation. When I accidentally sent a wire with US Dollars instead of Australian dollars, she immediately told me and suggested the most efficient solution. Her honesty is much appreciated and now I know where I'll get my contact lenses from now on.

I keep returning to use contactlens.com.au because of their stellar customer service, always going the extra mile to ensure I receive my contacts timely.

I have a very strong prescription and need to have custom made lenses that fit well and are delivered when I need them. Since I've been using contactlens.com.au their communication process, delivery process and follow up has been without fault. I'm kept informed from confirmation of order to the day of delivery. Highly recommended.

I have been using this company for nearly 10 years. The service is exceptional and they go out of their way to ensure that all of my orders have been filled within an excellent time frame. I have nothing but good things to say about this company and would strongly recommend them.

Very happy with the customer service and super fast delivery. I will continue to buy my lenses from this site. Air Optix Colors are the most comfortable lens I have worn. Very long daily wear without discomfort !

Excellent Best Service Ever ! So good that they are my new supplier. Excellent follow up and contacts arrived next day. Lovely customer caring service Gold!

Communication is excellent, it's easy to re-order and the delivery is always so fast !

Sue is very helpful in sending a reminder text and and email with an easy to re-order link that works in seconds ! Great for busy mums like me ! Fast delivery too - I highly recommend this service.

Great service, helpful chat that assisted me with my queries, ordered the lenses and they were delivered the next day to my front door. Would definitely use again and I recommend the service. The Dailies Total One Multifocal lenses are pricey but they are most comfortable multifocal lens I have worn by far !

Very fast delivery, will definitely order again from you guys !

I have been using contactlens.com.au for many years. Their service is always easy to use with the helpful reminder link and delivery, even to Tasmania, is fast. Excellent, thank you.

Any issues I've had Sue comes back to me the same day usually with a resolution immediately. Have started buying my daughters contacts through Contact Lens as well as its super convenient and much faster than anyone else we have used.

Wonderful service and great product Cannot rate contactlens.com.au highly enough. The service is outstanding. My contacts went missing due to a courier mix up. Sue not only immediately dispatched new ones and patiently helped me get everything sorted out, but she did it efficiently, patiently and kindly.

Great service always. Order arrived in 2 days unlike other internet suppliers up to 10 days + to a regional centre. Sue has always been helpful in providing past receipts . Always recommended!!

Excellent service I have used contactlens.com.au for close to a decade because I have found them to be very friendly, helpful and efficient, and very price competitive. I would happily recommend them to anyone wishing to purchase contact lenses.

Quick and easy delivery Ordered my contact lenses and within a few days they were delivered as described. This is my first order and I’ll use them again. Great service!

Always a great experience. Delivery is really quick and they always follow up to make sure its received. Really great customer service, Sue is a pleasure to deal with.

Uncomplicated online ordering system & very efficient delivery.

Fantastic, I find it really easy to reorder and my contacts are delivered to my front door in a matter of 2-3 days,

Great ! Easy, efficient and quick to arrive. The reminders are handy too !