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PHONE: 1300 750 970 (Mon-Fri) (Mon-Fri)

EMAIL: info@contactlens.com.au


Postage & Delivery

When you buy your Acuvue, Alcon, Gelflex or Colorvue lenses online between Monday to Friday, prior to 12noon, we aim to dispatch them on the same day. For Bausch & Lomb and Cooper Vision lenses they are dispatched the next business day.

 

We will confirm with you via email when your order has been dispatched, from then you need to safely allow up to 3 days for delivery.  Your order will be tracked to your delivery address and once we've receive notification from our freight partners that it's been delivered, we'll send you another email to confirm this.

 

Your health fund claimable reciept will be sent to you via email, if you would prefer a hard copy just ask.

 

Free Shipping 

EXPRESS SHIPPING IS FREE, AUSTRALIA WIDE WHEN YOUR ORDER IS OVER $200, otherwise express shipping is $9.95.

When you buy your contact lenses online from us we send them to you using Express Delivery Services with our frieght partners ; Australia Post, Optical Couriers and Star Track.

 

Post Express Bag   

Acuvue, Cooper Vision, Bausch & Lomb and Gelflex Lenses are dispatched in Australia Post Express Sachels. 

 

 No signature required   

Alcon and Colorvue Lenses  are sent using our optical couriers who can sub-contract to StarTrack, dependant on the delivery area. 

These parcels feature an "Authorisation To Leave" at your address.   It's important not to address your parcel to a street address and rely on the courier to deliver it to the post office, "as that's what normally happens ".  

Our couriers have an authority to leave at the street address, as many customers want this service. If you want your parcel delivered to the post office to ensure it's safety please use C/o your local post office as your delivery address when buying your contact lenses online.

 

 

Alternative Deliveries, are sometimes necessary for the following reasons ; 

  • The letterbox is too small and the parcel doesn't fit
  • There is nowhere safe to leave your parcel safe from the risk of theft or the weather.
  • No Access such as gate locked or fear of dog on the property 

 

In these instances your parcel will be delivered to the nearest Post Office and a card should be left in your letterbox to advise you of this.  We will also send you a text message to let you know.  When collecting from the Post Office you will need to take some form of ID such as your drivers licence.

 

If collecting your parcel from the Post Office is inconveinant for you, please include a short delivery instruction to advise the delivery person where they can leave it safely.  This is particulary important if you live in a unit complex.

 

 

Contact Lens Deliveries to Parcel Lockers is posssible with deliveries by Australia Post and StarTrack. Our Optical Couriers are unable to gain access to Parcel Lockers however they can deliver to the Post Office associated with the locker and the Australia Post Staff can insert your parcel in the locker.  If you find your parcel isn't in the locker, please check with the Australila Post Staff in the post office.

 

 

 

IN A HEALTH FUND ?

Simply send your receipt from us to your Health Fund to Claim Your Rebate.

Health Fund Info

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Why contactlens.com.au ?

  • Save Up To 50%
  • Express Delivery
  • Health Fund Claimable
  • Genuine brands
  • Fresh Supplies
  • Australian Company

CONTACT LENS CARE

This video demonstrates and provides instruction on the best way to insert and remove your contact lenses.

CooperVision Lens Care

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