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phone 1300 750 970 (Mon-Fri)
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Postage & Delivery

We use different delivery systems for each supplier dependant on what is the quickest way to get your lenses to you, dispatches and deliveries take place Monday to Friday, many customers in metro areas receive next day contact lens delilvery. All contact lens deliveries are Express, we charge $9.95 or if your order is over $200 it’s free.

 

For dispatches listed below, orders need to be placed prior to 12noon Monday to Friday.

 

Gelflex, Colorvue and Acuvue contact lenses are dispatched on the same day, many areas enjoy next day contact lens delivery via Express Post or Express Courier.

 

Coopervision, Alcon and Bausch and Lomb contact lenses are usually dispatched the next business day after the order is placed by 12noon, Monday to Friday.  This is currently a temporary arrangement for Alcon contact lenses whose warehouse system update in early August 2019 affected our next day delivery service for the short term.

 

We will confirm with you via email when your order has been dispatched, from then you need to safely allow up to 3 days for delivery.  Your order will be tracked to your delivery address and once we've received notification from our freight partners that it's been delivered, we'll send you confirmation of delivery.

 

A PDF of your health fund claimable receipt will be sent to you via email, if you would prefer a hard copy just ask.

 

Free Shipping 

EXPRESS SHIPPING IS FREE, AUSTRALIA WIDE WHEN YOUR ORDER IS OVER $200, otherwise express shipping is $9.95.

 

Post Express Bag   

Coopervision, Bausch and Lomb, Gelflex and Acuvue Contact Lenses are dispatched in Australia Post Express Sachels, deliveries to PO Boxes and Parcel Lockers are all fine.

 

 No signature required   

Colourvue contact lenses  are sent using our optical couriers who can sub-contract to StarTrack, dependant on the delivery area. 

Our couriers have an authority to leave at the street address, as many customers want this service. If you want your parcel delivered to the post office to ensure it's safety please use C/o your local post office as your delivery address when buying your contact lenses online.

 

Alternative Deliveries, are sometimes necessary for the following reasons ; 

  • The letterbox is too small and the parcel doesn't fit
  • There is nowhere safe to leave your parcel safe from the risk of theft or the weather.
  • No Access such as gate locked or fear of dog on the property 

 

In these instances your parcel will be delivered to the nearest Post Office and a card should be left in your letterbox to advise you of this.  We will also send you a text message to let you know.  When collecting from the Post Office you will need to take some form of ID such as your drivers licence.

 

If collecting your parcel from the Post Office is inconveinant for you, please include a short delivery instruction in your address to advise the delivery person where they can leave it safely on your property.  This is particulary important if you live in a unit complex.

 

Contact Lens Deliveries to Parcel Lockers is posssible with deliveries by Australia Post and StarTrack. Our Optical Couriers are unable to gain access to Parcel Lockers however they can deliver to the Post Office associated with the locker and the Australia Post Staff can insert your parcel in the locker.  If you find your parcel isn't in the locker, please check with the Australila Post Staff in the post office.

 

 

 
Express display and delivery, Australia wide

HEALTH FUND

Health fund

PAYMENT OPTIONS


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