Need to talk to us?
phone 1300 750 970 (Mon-Fri)

Postage & Delivery


Our order processing, dispatch and deliveries are all operational during this current COVID-19 pandemic circumstance. However would ask you to be patient with the delivery of your order as changes to ensure everyone stays safe together with reduced flights around Australia means that our normal speedy deliveries has slowed.

We promise to keep the communication flowing, so you know when your order has been dispatched and we will track your parcel and confirm delivery with you. If you have any questions for us please use our "Live Chat " facility or call us on 1300 750 970.


We aim to dispatch your contact lens order on the same day, if your order is received by 12noon Monday to Friday. Orders placed over the weekend, or public holiday will be dispatched the next business day.

Most metro areas enjoy next day delivery however it is recommended that you allow up to 3 business days from confirmed dispatch.

We will track your order and confirm delivery.

Free Shipping 

EXPRESS SHIPPING IS FREE, AUSTRALIA WIDE WHEN YOUR ORDER IS OVER $200, otherwise express shipping is $9.95.


  No signature required   

On delivery, to your home address, our parcels feature a “permission to leave” without a signature, as many customers enjoy this conveniance.  

However, couriers can decide to deliver your parcel to the nearest post office, for some of the following reasons ;

  • The letterbox is too small and the parcel doesn't fit
  • There is nowhere safe to leave your parcel safe from the risk of theft or the weather.
  • No Access such as gate locked or fear of dog on the property 

 In these instances a card will be left in your letterbox to advise you of this.  We will also send you a text message to let you know.  When collecting from the Post Office you will need to take some form of ID such as your drivers licence.

If collecting your parcel from the Post Office is inconveinant for you, please include a short delivery instruction in your address to advise where your parcel can be left safely on your property.  This is particulary important if you live in a unit complex.


Having your order delivered to your work place ? Please include the business name and floor level is included in your address and the addressee is an employee of the company otherwise delivery maybe refused.  Some business have a delivery instruction in place to take mail to the post office rather than deliver it to the business, of which the company will organise collection.  Also some large office blocks have a mail room where deliveries are made and then distributed internally.  We are not able to track deliveries once parcels have been delivered to company post office boxes or mail rooms. 

Parcel Locker deliveries are only possible when the parcel lockers are attached to a Post Office, please include the PL number and the address of the Post Office.


Your contact lens order will arrive with a packing note, this is not your reciept.  A PDF of your health fund claimable receipt will be sent to you via email, if you would prefer a hard copy just ask.



Express display and delivery, Australia wide


Health fund


Shop By Type